FAQs

Answers To Frequently Asked Questions

How do I know I’m getting a quality service?

 

To ensure that you are receiving the best inventory service possible, our processes are continually reviewed, improved, and adapted to meet our customers’ needs. In fact, our process was created with input from insurance agents, insurance adjusters, accountants, financial planners, and attorneys, ensuring that we are providing an approved report for these various professional industries, as well as our clients.

 

Confidentiality is guaranteed. Our concern for the security of client information is a priority, beginning with the first phone call.

 

What if my schedule doesn’t allow time for your inventory service?

 

We realize that everyone is extremely busy, so our inventory process was developed to keep our time on site to a minimum. We are certified, bonded, and insured, giving our clients confidence in our honesty and integrity. Many of our clients go to work or run errands while we complete the inventory; after all, this is one reason people hire us – because they don’t have the time to do it themselves!

 

What do I need to do to prepare for the inventory?

 

Absolutely nothing! However, if you have jewelry or other items in a safe deposit box or other off-site location, you might want to have them available so we can capture this information. We will be happy to create a digital record of your appraisal forms or certificates of authenticity as well.

 

Do I need to clean before you come?

 

This is one of the most common questions, and our answer is – Absolutely not! Tidiness is of no concern to us. Don’t feel that cluttered or disorganized closets or garages need to be cleaned. Once you’ve made the decision to invest in this important household or company inventory, it’s best to have it completed as soon as possible. If you had a disaster, we are sure you would rather have a picture of a cluttered or dusty area than have no pictures at all! Don’t delay!

 

Are you bonded and insured? Licensed and certified?

 

Yes, we are insured and have a business services bond. The personal property inventory industry does not have a licensing structure. Certification is not required of contents inventory providers, but we have chosen to be certified through the National Inventory Certification Association. This is just one example of our focus on customer service and professionalism.

 

What should I expect on the day of the inventory?

 

We will arrive on time! You will be given an overview of the process before we begin, and encourage questions prior to starting and during the inventory process. If you want to remain with us the entire time we are in your home or place of business, we welcome you to do so. If you prefer to go about your daily routine, that’s OK with us as well – it’s your house or business, and totally up to you.

 

Do you inventory attics, unfinished basements, and storage buildings?

 

Our standard inventory service is for the garage and living areas of the home or occupied areas of a business. We do, however, as a courtesy to our customers, enter easy-to-access on-site storage areas to take photos of the items for visual documentation if requested.

 

We can complete a more detailed inventory of items in storage areas based on an hourly rate. If time permits, this can be accomplished on the same day. Depending on the extent of the project, a second visit might be required.

 

Do you inventory contents of homes and businesses only?

 

No, we also document the contents of rental and vacation homes, storage facilities, barns, construction trailers, boats, RVs, churches, schools, college dorm rooms, government offices, and more – any location where your personal property is located.

 

Do you place values on items?

 

Our standard process is for you to complete the pricing information once your inventory is delivered. After you fill in the values, we will add them to your report at no additional charge. An exception is estate settlement inventories, for which we do establish the fair market value of the estate’s contents.

 

Do you offer any other services besides inventories?

 

An optional pricing service is available. With your assistance, we will complete the values of items, most often as a second step, after your inventory portfolio is completed.

 

Another service we offer is documenting the condition of buildings, mainly for the benefit of either the landlord or the tenant of rental property. Information is recorded prior to move-in or immediately after a move-out. Photographs and a Condition of Structure report are provided.

 

If all of your questions haven’t been answered, please call or email us.